Refund policy

Returns, made clear.

Our Returns Policy

Unused and unopened within 14 days.

We accept returns of unused and unopened products in their original condition within 14 days of receiving your order. Items should be returned in their original packaging where possible.

For hygiene reasons, we cannot accept returns of opened or used products unless they are faulty.

Before sending anything back, please email hello@oathco.com.au with your order number and reason for return. Please do not return items without contacting us first.

For approved change-of-mind returns, return shipping costs are the responsibility of the customer. If your item is faulty, damaged, or incorrect, we’ll cover the reasonable cost of return shipping where required.

Refunds & Exchanges

Processed within 5–7 business days.

Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–7 business days. You’ll receive an email confirmation once your refund has been processed.

We don’t offer direct exchanges. If you’d like a different product, please return your original order (if eligible) and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please email hello@oathco.com.au with your order number, a description of the issue, and photographs of the product and packaging where possible.

We’ll arrange a replacement or refund promptly.

Skin Reactions

If you experience a skin reaction to one of our products, please contact us before returning the product.

We’d like to understand what happened and will work with you to find the right outcome.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

If a product fails to meet the consumer guarantees provided by law, you may be entitled to a repair, replacement, or refund.

Questions?

Email us at hello@oathco.com.au.

We aim to respond within 1–2 business days.